We want you to be completely satisfied with your coloring book purchase. If you’re not, we’re here to assist you. Please review our return policy below:

1. Eligibility for Returns:

   • Coloring books can be returned within 30 days from the date of delivery.

   • To be eligible for a return, the coloring book must be in its original condition, unused, and undamaged.

2. Return Process:

   • To initiate a return, please contact our customer service team at sentinelinvestmentsllc@gmail.com with your order details and reason for the return.

   • Once your return request is approved, you will receive instructions on how to proceed.

3. Shipping Costs:

   • The customer is responsible for the return shipping costs.

   • Original shipping costs are non-refundable.

4. Refund or Exchange:

   • Upon receiving and inspecting the returned coloring book, we will notify you of the approval or rejection of your return.

   • If approved, you will have the option to receive a refund to the original payment method or exchange the item for another coloring book of equal value.

5. Damaged or Defective Items:

   • If you receive a coloring book that is damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or issue a full refund, including return shipping costs.

6. Non-Returnable Items:

   • Digital Downloaded Books

   • Coloring books that show signs of use or damage.

   • Coloring books returned after the 30-day return window.

7. Processing Time:

   • Please allow 5-7 business days for us to process your return once it’s received.

8. Questions or Assistance:

   • If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at sentinelfamilypublishing@gmail.com.

At Sentinel Family Publishing, we value your satisfaction and strive to provide the best possible shopping experience. Thank you for choosing our coloring books, and we appreciate the opportunity to serve you.

Note: This return policy is subject to change and may vary depending on your company’s specific terms and conditions.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sentinelfamilypublishing@gmail.com for further instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sentinelfamilypublishing@gmail.com for questions related to refunds and returns.